Q: Do parents have to pay if they aren’t jumping?
A: No, there is no charge for parents who aren’t jumping. If parents are planning to jump then they are required to purchase a jump time.
Q: Who fills out a waiver?
A: All jumpers must have a valid waiver on file. If jumpers are under the age of 18, their waiver must be completed by a parent or legal guardian. Waivers can be filled out online or at our location. Online waivers do not expire.
Q: Should we reserve a jump time before we come?
A: You can always reserve a time before you come or you can just show up!
Q: Why do you have a time limit?
A: We have a large amount of traffic coming in and out of our facility and we have a capacity of 150 jumpers. We want to make sure everyone has a chance to jump!
Q: Can I leave my child once we check in?
A: No child under the age of 13 should be left alone.
Q: Do you buy socks each time you come?
A: Once you buy the socks you keep bringing them back each time you come!
Q: Is there a weight limit?
A: The facility weight limit is 250 pounds
Q: Are there any age restrictions?
A: All ages are encouraged to participate!
Q: Do you sell gift cards online?
A: We do not sell gift cards online however, If you call us you can purchase some over the phone and we will mail it out to you!
Q: I’ve been trying to call and I am not getting through to anyone?
A: We are often times very busy during the day so we can not get to the phone. If you leave us a message we will get back to you as soon as possible.
Q: Can I bring in a cake if I don’t book a party?
A: We do not allow people to bring a cake in if you do not have a party booked.
Q: Is the Playground and Ninja Course included?
A: Yes! Although the playground is ages 10 and under the Ninja Course is all ages!
Q: Do you have seating for adults?
A: We have couches and benches all around!
Q: During Glow Night can I drop my child off for the entire time?
A: The longest amount of time you can be in the facility for is 2 hours, please do not drop your child off for the entire night. We ask that parents do not leave any child 13 and under unaccompanied.
Q: Are socks included?
A: Yes socks are included in the price of the party!
Q: Can we book a party with more jump time?
A: Yes, you can book a party for 90 minutes of jumping! Give us a call and we can add it to your package!
Q: How far in advanced should I book?
A: We ask that you book at least a week in advanced.
Q: Why can’t I select the day I want?
A: Make sure you are selecting the right package, Monday-Thursday is considered a week day and Friday-Sunday is a weekend.
Q: Can we come early to decorate?
A: You may show up 15-20 minutes early to get checked in. We will let you in your room at that time if there is no previous party finishing their time.
Q: Do you offer a smaller package than 10 jumpers?
A: If you have a party smaller than 10 please call us at 827-7888.