Q: Who can purchase a Toddler Parent Ticket?
A: We allow one Toddler Parent ticket per paid toddler admission. For example, if you buy two toddler tickets, you can purchase two toddler parent tickets. The tickets must be for parents or supervising adults.
Q: Do parents have to pay if they aren’t jumping?
A: No, there is no charge for parents who aren’t jumping. If parents are planning to jump, then they are required to purchase a jump time. Keep in mind we require jump socks for anyone who will be walking on our equipment.
Q: Can I leave my child once we check-in?
A: No child under the age of 13 should be left alone. A parent or guardian must be present in the building.
Q: Who fills out a waiver?
A: All jumpers must have a valid waiver on file. If jumpers are under 18, their waiver must be completed by a parent or legal guardian. Waivers can be filled out online or at our location. Online waivers do not expire.
Q: Should we reserve a jump time before we come?
A: You can always reserve a time before you come or you can show up! Only busier days we highly recommend pre purchasing tickets!
Q: Why do you have a time limit?
A: We have a large amount of traffic coming in and out of our facility. We have a capacity of 180 jumpers. We want to make sure everyone has a chance to jump!
Q: Do you have memberships available?
A: We have monthly memberships available. The first membership is $35. Each family membership after is $25. The membership is good for 30 days from the date you purchase it.
With the membership, you can come every day for up to two hours. Get 15% off snacks, drinks, and T-shirts. You receive 30% off birthday packages during the month you are a pass holder.
*Please note that some special events may not be included with your membership.
Q: What is the deal with Jump Socks?
A: Jump socks are made for trampolines and we require you to wear socks from a trampoline park. Once you buy the socks, you keep bringing them back each time you come!
Q: Is there a weight limit?
A: The facility weight limit is 300 pounds
Q: Are there any age restrictions?
A: Our Playground area is for ages 10 and under, Zip Line is 12 and younger. Our Parkour section is for ages 13 and up. Age restricted areas are enforced.
Q: Do you sell gift cards online?
A: We do not sell gift cards online. However, if you call us, you can purchase some over the phone. We will mail it to you!
Q: I’ve been trying to call, and I am not getting through to anyone?
A: We are often busy during the day, so we can not get to the phone. If you leave us a message, we will get back to you as soon as possible.
Q: Can I bring in a cake if I don’t book a party?
A: We do not allow people to bring a cake, cupcakes or pizza if you do not have a party booked.
Q: Is the Playground & Ninja Course included?
A: Yes! Although the playground is for ages 10 and under, the Ninja Course is for all ages! Playground is closed during Glow Night.
Q: Do you have seating for adults?
A: We have couches and benches all around!
Q: During Glow Night, can I drop my child off for the entire time?
A: The longest amount of time you can be in the facility is two hours. Please do not drop your child off for the entire night. We ask parents not to leave any child under 13 unaccompanied.
Q: How do you handle cleaning equipment?
A: We take cleanliness seriously! We have a special ball cleaner that sucks up the balls, washes them, and puts them back into the ball pit. In between these cleanings, we use a fogger to spray the playground with a hospital-grade disinfectant.
For our foam pits, we clean one out every three weeks. This process takes about 4 hours. As we clean the pit and find treasures that people may have lost, we also fog the foam to disinfect it.
We are constantly cleaning and wiping down everything with cleaners that kill bacteria left behind for all other equipment. If you ever have questions about this, please reach out. We would be happy to go more into detail!
Q: Are socks included?
A: Yes. Socks are included in the price of the party!
Q: Can we book a party with more jump time?
Q: How far in advance should I book?
A: We ask that you book at least a week in advance.
Q: Why can’t I select the day I want?
A: Make sure you are selecting the right package. Mondays-Thursdays are considered weekdays. Friday-Sunday is a weekend.
Q: Can we come early to decorate?
A: You may show up 15-20 minutes early to get checked in. Please do not show up earlier as we will not be able to check you in! We will let you in your room at that time if there is no previous party finishing their time.
Q: Do you offer a smaller package than 10 jumpers?
Q:What is different about Glow Night Parties?
A: Glow Night parties take place during Glow Nights (Friday and Saturday). We turn off the regular lights and put black lights/ colored lights on! The playground area is closed during Glow Night so parties will not have access to this area.