Q: Do parents have to pay if they aren’t jumping?
A: No, there is no charge for parents who aren’t jumping. If parents are planning to jump, then they are required to purchase a jump time.
Q: Who fills out a waiver?
A: All jumpers must have a valid waiver on file. If jumpers are under 18, their waiver must be completed by a parent or legal guardian. Waivers can be filled out online or at our location. Online waivers do not expire.
Q: Should we reserve a jump time before we come?
A: You can always reserve a time before you come or you can show up!
Q: Why do you have a time limit?
A: We have a large amount of traffic coming in and out of our facility. We have a capacity of 150 jumpers. We want to make sure everyone has a chance to jump!
Q: Can I leave my child once we check-in?
A: No child under the age of 13 should be left alone.
Q: Do you buy socks each time you come?
A: Once you buy the socks, you keep bringing them back each time you come!
Q: Is there a weight limit?
A: The facility weight limit is 250 pounds
Q: Are there any age restrictions?
A: Our Playground area is for ages 10 and under. Our Parkour section is for ages 13 and up.
Q: Do you sell gift cards online?
A: We do not sell gift cards online. However, if you call us, you can purchase some over the phone. We will mail it to you!
Q: I’ve been trying to call, and I am not getting through to anyone?
A: We are often busy during the day, so we can not get to the phone. If you leave us a message, we will get back to you as soon as possible.
Q: Can I bring in a cake if I don’t book a party?
A: We do not allow people to bring a cake if you do not have a party booked.
Q: Is the Playground & Ninja Course included?
A: Yes! Although the playground is for ages 10 and under, the Ninja Course is for all ages!
Q: Do you have seating for adults?
A: We have couches and benches all around!
Q: During Glow Night, can I drop my child off for the entire time?
A: The longest amount of time you can be in the facility is two hours. Please do not drop your child off for the entire night. We ask parents not to leave any child under 13 unaccompanied.
Q: How do you handle cleaning equipment?
A: We take cleanliness seriously! We have a special ball cleaner that sucks up the balls, washes them, and puts them back into the ball pit. In between these cleanings, we use a fogger to spray the playground with a hospital-grade disinfectant.
For our foam pits, we clean one out every two weeks. This process takes about 2.5 hours. As we clean the pit and find treasures that people may have lost, we also fog the foam to disinfect it.
We are constantly cleaning and wiping down everything with cleaners that kill bacteria left behind for all other equipment. If you ever have questions about this, please reach out. We would be happy to go more into detail!
Q: Do you have memberships available?
A: We have monthly memberships available. The first membership is $39.99. Each family membership after is $29.99. The membership is good for 30 days from the date you purchase it.
With the membership, you can come every day for up to two hours. Get 15% off snacks, drinks, and T-shirts. You receive 30% off birthday packages during the month you are a pass holder.
*Please note that some special events may not be included with your membership.
Q: Who can purchase a Toddler Parent Ticket?
A: We allow one Toddler Parent ticket per paid toddler admission. For example, if you buy two toddler tickets, you can purchase two toddler parent tickets. The tickets must be for parents or supervising adults.
Q: Are socks included?
A: Yes. Socks are included in the price of the party!
Q: Can we book a party with more jump time?
Q: How far in advance should I book?
A: We ask that you book at least a week in advance.
Q: Why can’t I select the day I want?
A: Make sure you are selecting the right package. Mondays-Thursdays are considered weekdays. Friday-Sunday is a weekend.
Q: Can we come early to decorate?
A: You may show up 15-20 minutes early to get checked in. We will let you in your room at that time if there is no previous party finishing their time.